returns and refunds
We roast every order fresh, so we want you to be happy with what arrives.
If something is wrong with your order
If your coffee arrives damaged or if you receive the wrong item, we’ll replace it or refund you, whichever you prefer.
How to let us know
Contact us within 7 days of delivery at [your email address]. Please include:
- Your order number
- A short description of the problem
- A photo of the package and the coffee, if it arrived damaged
We’ll reply as soon as we can and get it sorted out.
What we can’t accept
Because coffee is a fresh food product, we can’t accept returns of opened bags.
Changes and cancellations
Orders are roasted to order, so changes or cancellations may not be possible once roasting has started.
Late or missing packages
Delivery times are set by the Postal Service. If your tracking hasn’t updated in several days or your package hasn’t arrived, contact us and we’ll help track it down.